Privacy Policy

Information we collect

We collect the following types of information:

• Account & business information — your name, email address, business name, locations, and similar details you provide when you sign up or contact us.
• Payment information — when you subscribe or start a trial, payments are processed by Stripe. Stripe collects and stores your card details; we do not store full card numbers. We receive limited billing data such as your subscription status and the last four digits of your card.
• Connected accounts & content — if you connect platforms such as your Google Business Profile, Yelp, or Facebook, we access the reviews, messages, posts, and related content needed to provide the service (for example, to draft and publish replies and social posts).
• Usage & device data — basic technical information such as IP address, browser type, pages viewed, and interactions, collected to operate and improve the site.
• Communications — messages you send us (e.g., support emails) and your email preferences.

How we use your information

• Provide, operate, and maintain the service — including drafting, scheduling, and publishing review replies and social posts at the automation level you choose.
• Process payments, manage subscriptions and free trials, and help prevent fraud (via Stripe).
• Send transactional emails (account, billing, and service notifications) and, where permitted, product updates you can opt out of at any time.
• Respond to your requests and provide customer support.
• Monitor, analyze, and improve the performance, security, and features of our service.
• Comply with legal obligations and enforce our terms.

How we share information

We do not sell your personal information. We share it only as needed:

• Service providers — such as Stripe (payments), our email delivery provider, hosting/infrastructure providers, and AI providers that help generate draft content. They may process your information only to provide services to us.
• Connected platforms — when you authorize us to act on your behalf (e.g., posting a reply to Google), we share the relevant content with that platform.
• Legal & safety — when required by law, or to protect our rights, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

Third-party platforms

Your use of connected platforms (Google, Yelp, Facebook, and other social networks) is governed by their own terms and privacy policies. We encourage you to review them.

Data retention

We keep your information for as long as your account is active or as needed to provide the service, then retain or delete it as required to meet legal, accounting, or reporting obligations.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices & rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to opt out of marketing emails. To make a request, email us at hello@pilotrepute.com. You can cancel your subscription at any time.

Cookies & analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings.

Children’s privacy

PilotRepute is intended for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you.

Contact us

Questions about this policy? Reach us at hello@pilotrepute.com or by mail at:

PilotRepute
3218 E Bell Rd, Unit #1385, Phoenix, AZ 85032